FAQ’s

How do I open an account?

Do your shopping then click on your basket in the top right hand corner. This will take to your basket page. Click on proceed to check out, from here it will take you to the checkout page where you will fill in your details. Once completed your account is created and you can confirm your order.

How do I know if you have received my order?

You will receive an email notifying you that we have received your order.

Is there a minimum order value?

Yes, there is for delivery. $50.00.  If you want to collect because your order is below $50.00 please let us know in the notes.

Do you deliver outside of Harare?

At this stage, we do not but we are working on a plan to make this possible.

What to do if I’ve forgotten my password?

If you’ve forgotten your password don’t panic. Click on the sign-in page on the top right of the website. Once on the log in page click on forgotten password and enter your account email address or username. You will then receive an email to reset your password (check your junk folder too). Once you find the email, click on the link. This will take you to the website to reset your password. Enter your new password in twice and press reset password. You can now log in with your new password on Grocery Guru Zim.